A well-chosen global operating model is critical to growth in today’s markets. Here are two examples from emerging-market multinationals.
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The rise of a new economic superstructure in China is one side of the China story. Here is the other side.
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How two companies have achieved high performance in this otherwise beleaguered industry.
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Dynamic supply chain management frees companies from rigid assumptions of the past, making them flexible and fine-tuned.
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Public-sector managers are adopting Web-based technologies, but establishing stronger connections with citizens requires a giant step beyond the technology.
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Businesses that examine and measure the time customers spend with them can gain an advantage that will continue when the economy recovers.
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Customer-centric strategies, offerings and services are now essential to achieving high performance in a truly networked world.
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New Accenture research into the current state of customer satisfaction highlights major areas of disaffection as well as keys to achieving better customer loyalty.
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