Outlook by Issue: 2003, Number 3, Outlook Journal | "High-performance businesses manage seemingly paradoxical
values" | | | Foreword
The Long View: Delivering High
Performance
Foreword by Joe Forehand, Chairman & CEO
of Accenture
From the Editor's Desk: The Trusted
Company
Note from the Editor-in-Chief of Outlook, David
Cudaback.
| | | Features
Ideas: Redefining High
Performance
What drives great companies? In an
environment of unprecedented complexity, traditional explanations and
prescriptions are no longer adequate. To become a high-performance business
today requires an entirely new framework of understanding—and a new set of
practical, solutions-oriented capabilities.
Outsourcing: Catalyst for
Change
Recognizing that finance and accounting are at
the heart of the way an organization is run, a small but growing minority of
companies are outsourcing these functions—not simply to reduce costs but as a
way to achieve transformational change. Here is how three of them did it.
Technology: The
Economic Value of Trust
Today's technologies provide
companies with unprecedented access to customer information—and raise serious
concerns about privacy. By taking a deliberate approach to building customer
trust, a business can turn the privacy challenge into a significant competitive
advantage.
Information Technology: Value
Discovery: A Better Way to Prioritize IT Investments
The
current debate over IT spending often misses the point. It’s not how much you
spend, it’s the way you manage your IT spending that counts. The goal is not
reduced spending but selective, value-creating spending that makes a greater
contribution to the bottom line.
Marketing
Strategy: Innovation by the Bundle
Instead of selling
products or services separately, innovative companies can bundle them into
combinations that are more valuable than the simple sum of their parts.
Consumers will pay a premium for such “lifestyle solutions,” and they will
remain highly loyal to those that deliver real value.
Sales
Force Performance: Timing the Handoff
Converting
prospects to paying customers is more expensive—and far less effective—than it
should be for many companies. Here's a systematic way to help you improve the
distribution of leads to sales reps.
| | | Perspective
Interview: Think Global, Act Local
Interview with Franck Riboud, Chairman and CEO of
Groupe Danone Danone
Interview: Whatever Happened
to the US Recovery?
Interview with C. Fred Bergsten,
Director of the Institute for International Economics
On the Edge: The World is
Flat(tening)
by Glover T. Ferguson, Chief Scientist,
Accenture
| | | Case Study
Financial Services/Information
Technology: Passing the Bucks
US banks have long been
encumbered by the $100,000 cap on federal deposit insurance. Now a new
mechanism lets them swap deposits, effectively extending insurance coverage and
making them much more competitive.
Feedback
Email
a letter to the editor.
| | |  To Top
| | |
|
|
 |
|